Question: How Do I Complain To Telkom?

Why Telkom customers are fed up?

Durban – Telkom customers are fed up with the poor customer service they have been receiving from the information and communications technology services provider.

Customers are at their wits’ end because Telkom has not been meeting their communication needs..

How do I query my Telkom account?

The easiest means of obtaining account balances, says Telkom, is via its balance enquiry SMS system. Customers should send an SMS with their 10-digit Telkom landline telephone number, followed by a space and the account-holder’s ID number, from a mobile phone to 012 321 0210.

What is Telkom toll free number?

Toll Free is a value-added service to your business that allows clients or customers to make “free” calls to you chargeable to the called Company’s 0800 free phone account. i.e. 0800 221 XXXX. The service enhances your customer relations as well as cost tracking for your outbound marketing campaigns.

How do you refresh Mo nice on Telkom?

Dial *123# We could all do with a bit more of the nice things, right? Of course!

How do I contact Telkom customer care?

Select the department you want to talk to below:081180. Free from your Telkom Mobile Phone.For Sales 10213 For Service 10210. Free from your Telkom Landline.For Sales 10213. Free from your Telkom Landline.10214. Free from your Telkom Landline.

Is Telkom 10210 free?

@TelkomZA on Twitter: “Customers can find us on: 10210 – Service 10213 – Sales 081180 – free on mobile For more information contact: media@telkom.co.za”

How do I cancel my Telkom contract?

Once you are logged in to your Telkom profile, select Manage Accounts and click on the applicable account, then select Cancel. Fill in the required fields. You can select multiple services at once.

How do I check my Telkom contract?

The Telkom data check can be done through your phone using the USSD method. Simply use your phone with the Telkom line inserted in it. Dial *188# from your phone and call. It only takes a few minutes for the balance to appear.

How do I escalate a Telkom complaint?

If, after hearing from the supervisor, you are still not satisfied, you may escalate your complaint to the office of the Regional Customer Care Manager by calling FreeCall 080 060 0126, and quoting your reference number.